General

What is Favepay Takeaway?
Takeaway is a digital method of ordering food in which you order online through the Fave app, then head to the restaurant to pick up your order.
Tue, 8 Oct, 2019 at 4:24 PM
Why should I opt-in for Takeaway?
Increase sales by 30%. Improve business yield by achieving higher Return of Investment(ROI) on business cost. Build repeat order behaviour by encou...
Tue, 8 Oct, 2019 at 4:25 PM
How can I sign up for Takeaway for my restaurant?
You can reach out to your Business Development Manager or write-in to our Partner Management team at the email addresses below: Malaysia: partners.my@m...
Tue, 8 Oct, 2019 at 4:27 PM
How to do I update my menu?
You may forward your menu to Fave at partners.my@myfave.com(MY) / partners.sg@myfave.com(SG) and our dedicated team will update it for you.
Tue, 8 Oct, 2019 at 4:29 PM
How do customers pay?
Customers will pay directly from the Fave app after placing their order.
Tue, 8 Oct, 2019 at 4:29 PM
Where can I find my orders?
You may find your orders in staff.favebiz.com or the Favebiz staff app under ‘View order’. As new orders come in, you will receive takeaway orders (coloured...
Tue, 8 Oct, 2019 at 4:54 PM
What do I do when an order is received?
1. Select ‘Accept Order'. 2. Select your preferred preparation time. 3. Once the food is done, you need to click “Packed” so that it ...
Tue, 8 Oct, 2019 at 4:54 PM
Can I inform customers of the preparation time?
Yes, there will be a countdown based on the time you have chosen, customers will also be notified when the countdown is almost done to come to the outlet and...
Tue, 8 Oct, 2019 at 4:55 PM
How can I differentiate my orders?
There will be information on the dashboard (i.e: Receipt ID, Name, Amount and Time of order placed)
Tue, 8 Oct, 2019 at 4:55 PM
What do I do when the meal is prepared?
Once the food is ready, you will need to click “Packed” so that it will notify the customer’s Fave app that their food is ready for pick up. The custom...
Tue, 8 Oct, 2019 at 4:56 PM