FAQ

What is Favebiz Insights?
Favebiz Insights is a free and customised report that provides you with an overview of your business as well as deeper insights about your customers. With Fa...
Fri, 3 May, 2019 at 4:28 PM
What's the difference between Favebiz Insights and FaveBiz?
FaveBiz is meant for transactions and redemptions: FaveBiz is your everyday app for verifying transactions, redeeming deals, and viewing summary of transacti...
Fri, 3 May, 2019 at 4:56 PM
How do I receive Favebiz Insights?
Favebiz Insights will be sent to your business email registered with Fave, on the 5th of every month. Look out for an email from Fiona, our merchant success...
Fri, 3 May, 2019 at 4:51 PM
How can I access Favebiz Insights?
You can access Favebiz Insights from the email sent by Fiona, our merchant success guide, or by clicking on the link provided at the top of the email to acc...
Fri, 3 May, 2019 at 4:52 PM
What type of information does Favebiz Insights provide?
Favebiz Insights provides you with:  1. A monthly overview of your business performance with Fave, across FavePay and/or FaveDeals  2. Deeper demograph...
Fri, 3 May, 2019 at 4:53 PM
Why isn't my data loading in Favebiz Insights?
t's most likely a browser error. Try refreshing your browser or checking your internet connection strength. If the problem persists even after you have...
Fri, 3 May, 2019 at 5:01 PM
Why is the data shown on Favebiz Insights different from the data on FaveBiz?
Data shown on Favebiz Insights are not processed in real-time. Data is refreshed after T+1 business days and includes cancellation and refund adjustments. W...
Fri, 3 May, 2019 at 5:00 PM
What should I do, if I want to take action on the customised tips in the report?
It's great to hear that you want to grow your business with Fave. To take action on the customised tips in the report, click on the 'Sign Up'...
Fri, 3 May, 2019 at 5:00 PM
I want to change/add the recipients of this Favebiz Insights report
You can reach out to our Partner Management team at the following email addresses: Singapore: partners.sg@myfave.com Malaysia: partners.my @myfave.c...
Fri, 3 May, 2019 at 5:02 PM
Does this report comes in a different language?
At the moment, this report is only available in English. We're working very hard to make Favebiz Insights available in more languages.
Fri, 3 May, 2019 at 5:03 PM