Customised Cashback

What is Customised Cashback?
Customised Cashback is a value added feature that allows you to customise your cashback during off-peak hours. 
Fri, 29 Mar, 2019 at 2:25 PM
Why should I use Customised Cashback?
- Boost sales during off peak hours. - Improve customer experience by giving more rewards. - Run special promotions without additional effort.
Fri, 29 Mar, 2019 at 4:08 PM
How does it work?
On top of your usual cashback, you can give additional cashback on the days and time slots that you choose! This can be customised to each outlet and is lim...
Fri, 29 Mar, 2019 at 4:12 PM
I already offer 10% cashback. If I sign up for 15% Customised Cashback, will my customers get both types of cashback (25%)?
No, your customer will not get 25% cashback. During the time slots you have chosen, your customer will only get the customised cashback rates (i.e. 15%). At ...
Fri, 29 Mar, 2019 at 4:12 PM
When will Customised Cashback be shown on the app?
It will only be visible on the Fave app during the time slot selected.
Fri, 29 Mar, 2019 at 4:13 PM
How do I cancel a transaction?
You can cancel the transaction via FaveBiz (Staff Mode), just like any other FavePay transaction.  Open FaveBiz Staff Mode > Click on the transaction &g...
Fri, 29 Mar, 2019 at 4:15 PM
What should I do if the customised cashback rate and time slot selected is not correct on the app?
You can reach out to your sales manager or write in to our Partner Management team at the email addresses below: Malaysia: partners.my@myfave.com Singap...
Fri, 29 Mar, 2019 at 5:58 PM
How do I disable it?
You can reach out to your sales manager or write in to our Partner Management team at the email addresses below: Malaysia: partners.my@myfave.com Singapo...
Fri, 29 Mar, 2019 at 5:58 PM
How is Fave Fee computed?
Fave Fee is computed based on the bill amount (excluding cashback used) for every transaction.
Fri, 29 Mar, 2019 at 4:21 PM
How is cashback issued being calculated?
1) Cashback issued is based on total payable amount (How much we debit from the card. 2) Cashback will NOT be issued based on cashback used, Fave Credits, ...
Fri, 29 Mar, 2019 at 4:21 PM