Ratings & Reviews

Where can I check my ratings and reviews?
Login to FaveBiz Boss Mode. Tap on 'Ratings & Reviews' to view your average rating and reviews shared customer.
Wed, 3 Oct, 2018 at 4:47 PM
Who can view my review replies?
Your replies to your deal’s reviews can be viewed by all users on our Fave app, but replies to FavePay reviews are currently viewable by just you and the c...
Wed, 3 Oct, 2018 at 4:48 PM
Will customers receive a notification when I’ve replied to their review?
Yep! Customers will receive an email to notify them of your reply. If they wish to continue the conversation, they can do so by emailing your FaveBiz ac...
Wed, 3 Oct, 2018 at 4:50 PM
Who can reply to my customer reviews?
This feature’s exclusively on FaveBiz Boss Mode, so only those with access to your FaveBiz Boss account will be able to reply to your customer reviews.
Tue, 11 Dec, 2018 at 4:54 PM
I’ve replied to a review. Can the customer respond to my reply?
Once you’ve replied to a review the first time, the customer will receive an email notification which includes your comment and FaveBiz account email – that...
Wed, 3 Oct, 2018 at 4:51 PM
Can I edit or delete my reply?
This feature is currently unavailable. For assistance, do reach out to our partner teams via email.
Wed, 3 Oct, 2018 at 4:51 PM