Please follow the steps below on how to cancel a Favepay transaction.


A. Favebiz App


1. Login to Favebiz Staff Mode. 


2. Select the transaction you wish to cancel.



3. Click ‘Cancel Transaction’.


    


4. Enter the cancelation code IF needed. Please note that this window will only appear if you have enabled 'Cancellation code' which is done 



5. Once the transaction is successfully cancelled, the transaction will be tagged as ‘Cancelled’.



B. Favebiz Website


1. Login to Favebiz Staff Mode.


2. Select the transaction you would like to cancel.


3. Click ‘Cancel Transaction’. Enter the cancelation code is needed.


4. Once the transaction is successfully cancelled, the transaction will be tagged as ‘Cancelled’.