As the voucher has already been redeemed, we encourage you to politely explain that the unused cash voucher value is usually not refundable and refer to the Fine Print. You can also direct them to contact our Customer Happiness team via live chat in the Fave App.
Steps to contact Customer Happiness:
Ask the customer to open the Fave app, simply click on Me > Help Centre > and “Talk to us” to initiate a live chat! Our agents will assist you from there.