Fave Asia Sdn Bhd

FAQ 0

General 4

• What is FaveBiz?
• Why do I need to change my password to a 6-digit PIN?
• How do I change my password to 6-digit PIN?
• I forgot my PIN. How do I reset it?

FaveBiz Dashboard 4

• What is the Homepage?
• Where can I find my FaveDeals?
• Where can I find my FavePay campaign details?
• How do I switch between outlets / companies?

Staff Mode login 6

• What is “Staff Mode”?
• How do I create a “Staff Mode” login?
• Where can I find the outlet code?
• I lost my staff password. How can I reset my password?
• How do I redeem FaveDeal vouchers?

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Signing Up for FaveBiz for the First Time 5

• What is Business Display Name?
• What is the 6-digit app PIN used for?
• I forgot my 6-digit app PIN. What do I do?
• Can I change my login email address or login mobile number?
• Where can I find the Terms and Conditions?

Completing Setup 8

• Why do I have to “Complete Setup”?
• Why should I link my bank information?
• Where do I find my bank’s branch code?
• Why does Fave need my Registered Business Name and Number?
• What is the SGQR code?

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Set Up Cashback 9

• What is Cashback?
• How can customers utilise the cashback?
• Why give cashback to customers?
• What is cashback rate?
• What is Fave fee?

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How to redeem or transact on Fave 8

• What are the redemption methods available?
• What is the FaveDeal redemption process?
• What is the FavePay transaction process?
• How do I check the redemption method for my FaveDeals?
• Can I change the redemption method? How?

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Failed redemption scenarios 9

• My customer swiped but the page is not loading / Voucher swiped but no redemption code shown / No swipe button shown on app. What should I do?
• My customer can't swipe the voucher / I can't redeem my customer's code on Fave Biz. What should I do?
• I did not receive a notification / The redemption is not reflected on FaveBiz. What should I do?
• The customer has swiped the offer before ordering. What should I do?
• The customer brought in a printed voucher. What should I do?

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Check transactions 3

• I’ve opened my FaveBiz. How do I check my deal transactions?
• How do I check my FavePay transactions?
• How can I view my redeemed vouchers?

Validate and redeem vouchers 3

• How do I redeem / verify vouchers?
• What should I do if I have internet issues?
• Help! I can’t redeem a voucher through FaveBiz Staff Mode. What should I do?

Viewing payment reports 2

• What kind of reports are available?
• Where can I find those payment reports?

Ratings & Reviews 6

• Where can I check my ratings and reviews?
• Who can view my review replies?
• Will customers receive a notification when I’ve replied to their review?
• Who can reply to my customer reviews?
• I’ve replied to a review. Can the customer respond to my reply?

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Table Ordering 16

• What is Table Ordering?
• How can I sign up for Table Ordering for my restaurant?
• Why should I opt in for Table Ordering?
• Am I required to provide a different cashback rate for Table Ordering?
• Am I required to make a new menu for Table Ordering?

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Merchant Announcement Tool 6

• What can I include in this announcement?
• How many announcements can I create?
• Do I absolutely need to upload an image?
• Where can I view my announcement?
• What if I want to end the announcement before the set end date?

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Payment documentation 6

• I have received a statement of account. What does this mean?
• I have received a tax invoice. What do I do with it?
• When do I receive my tax invoice?
• What types of tax documentation will I receive?
• I have received a Credit Note. What do I need to do with it?

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Payment terms and computation 4

• What is the outstanding amount?
• What do the negative figures mean?
• I’ve served this customer but I didn’t get paid. What should I do?
• I can’t remember my payment terms. What should I do?

Payment timeline / payment schedule 5

• What is my payment schedule? When will I get paid?
• Am I an international partner or a local partner? How do I tell the difference?
• How do I know when I’ve been paid?
• Where can I find my statements?
• How many statements will I receive?

Study data and trends 2

• What kind of data can I get?
• How can I use this data?

POS setup 1

• How can I set-up my POS?

Troubleshooting FaveBiz 1

• I can’t log in to FaveBiz. What should I do?

FavePay error codes 1

• My customer got an error code while paying with FavePay. What should I do?

Partner issues 1

• I need to talk to a partner manager. How do I contact them?

Customer issues 2

• How do I manage a customer if there is an issue with their voucher?
• My customer needs assistance from Fave. What do I do?

Image guidelines 4

• Why does the partner's logo have to be at the bottom left of image?
• Why is text not allowed on the image?
• Can I add a collage photo?
• What kind of images are added to the Offer Page?

Copy guidelines 2

• I have provided a writeup for the deal, but the writers didn’t follow it. Why?
• Why is my deal writeup shorter than other deals on the Fave app?

Deal Logistics 9

• What is the difference between FaveDeals and FavePay?
• When will my deal go live?
• What is the feature period?
• What is the redemption period?
• How long is the redemption period for each voucher?

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General 3

• What is FavePay?
• How is Partner Cashback issued calculated?
• What is the Merchant Incentive Program (MIP)?

How to transact on FavePay? 15

• How do customers pay with FavePay?
• What should I do if the customer overpays / underpays?
• My customer got an error code while paying with FavePay. What should I do?
• Do I have to display the unique outlet QR code?
• What is Fave QR code?

See all 15 articles

Using the FaveBiz Boss Mode Dashboard 4

• Where can I find my FavePay campaign details?
• How do I check my FavePay transactions?
• How do I reset the outlet code?
• Can I add a verification code for FavePay transaction cancellations?

Using Staff Mode 6

• How do I verify FavePay Transactions?
• How do I cancel Favepay transactions?
• How do I verify Alipay transactions?
• What is 'Get Reports' on Staff Mode?
• How do I activate push notifications for successful transactions?

See all 6 articles

Payment documentation 5

• What payment reports will I receive?
• How is my payment breakdown calculated?
• How is the Fave Fee calculated?
• How long does it take for a FavePay refund to be processed?
• How is partner cashback calculated in refunds?

Customised Cashback 13

• What is Customised Cashback?
• Why should I use Customised Cashback?
• How does it work?
• I already offer 10% cashback. If I sign up for 15% Customised Cashback, will my customers get both types of cashback (25%)?
• When will Customised Cashback be shown on the app?

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About Partnerships 1

• What are Partnerships?

Lazada x Fave 5

• I’ve seen my Fave deal on Lazada. Why is it there?
• My customer wants to redeem a Fave deal from the Lazada mobile app. Can I redeem the voucher?
• Does this mean that I will have to pay a support fee to Lazada?
• So now, do I get my payment from Lazada or Fave?
• Will there be any changes to my deal?

Shopee x Fave 3

• I’ve seen my Fave deal on Shopee. Why is it there?
• My customer wants to redeem a Fave deal from the Shopee mobile app. Can I redeem the voucher?
• How do my customers redeem the voucher from Shopee?

Grab Financial x Fave 1

• If my application of loan is unsuccessful, who should I contact? Will I receive any form of communication from loan provider?

GrabPay / GrabFood x Fave 0

FAQ 14

• What is Favebiz Insights?
• What's the difference between Favebiz Insights and FaveBiz?
• How do I receive Favebiz Insights?
• How can I access Favebiz Insights?
• What type of information does Favebiz Insights provide?

See all 14 articles